Frequently asked questions

Welcome to our FAQ, where you will find answers to most questions about your order on Yefa.

General Questions

Products/service questions


General Questions

How long can I send the goods back?
At Yefa we want you to be completely satisfied with your order, so you can send the goods back to us within 14 days of receipt.
The return address is:

Goodlabs GmbH
Am Heerbusch 20
44894 Bochum

For more information on this, visit our Right of withdrawal.
How do I track my delivery?
You can track your order and delivery on our tracking page .
How long does the delivery take?
We cannot give a general answer to this question. Please read the information on each product carefully. Many products reach you a few days after ordering, but some are shipped directly from the manufacturer and take a little longer. After you have placed your order, you can make your delivery on our websiteTracking page track.
Can I change or cancel my order?
We will always try to do justice to your wishes. Please note, however, that once an order has been processed by us, a change or cancellation is usually no longer possible. This often happens a few hours after the order is placed. The goods can of course still be sent back after receipt.
Where will my order be shipped from?
This depends on the product. We ship most products to you directly from our warehouse. However, there are also products that are shipped to you directly from the manufacturer and sometimes from abroad.
Do you have a store I can visit?
We are currently working on a store in Berlin, but there is currently no store that can be visited.


Search for products
Do you know exactly what you want? Or maybe you're looking for a matte lipstick, for example? Then use our search! To do this, click on the magnifying glass symbol.
Product information
Once you have found your desired product, please read all the information on our product page. There are often different variants and types of individual products.
Product components
To check the product components carefully, please read the product information carefully.
Product availability
We offer our customers thousands of different products for purchase. We have most of them available from stock, but it does happen that some products are marked as order goods or have a longer shipping route. Please note this information before ordering.

Contact us

Tel.: +49 30 12084963 (Germany, US and Canada)

Our office hours on weekdays are as follows:

MON-FRI : 8 a.m. to 4 p.m
The best way to ask a question to our customer service is to write an email. This is the quickest way to get help for your specific question. Please note that our telephone availability is sometimes limited.